You are at the centre of our work. We treated all your information with the highest care, with privacy and confidentiality. They are never shared with third party if not required. All information are used only with the scope to serve you at best.
Orders may be cancelled via a direct request through email email@example.com as long as the order has not yet been processed. In the event that the order has already been shipped by the courier, you will need to proceed with a return as defined in our return policy listed later in this FAQ.
We partner with a Premium Express service to offer you the best and fastest service.
Please consider for most countries worldwide for a timings of 5-7 working days. If differently it will be our care to inform you accordingly.
Delivery times start from the confirmation of shipment and tracking. All these delivery times are to be considered as estimates. We cannot guarantee these delivery times in the event of unforeseen events, such as driving bans, strikes, social movements affecting order preparation and delivery services, goods being held by customs and any other event not in our control. A 30-day delivery time is however guaranteed following the confirmation email. Please note that your parcels will be shipped to the address indicated on your customer profile. We cannot be held responsible if this delivery address is incorrect or incomplete.
We will share the tracking informations for your order, you can contact our Customer Service using the following address firstname.lastname@example.org in case of any problem or doubt.
You have 30 days from the day your parcel is delivered to return one or more items.
The items must not have been worn and must have their labels and original packaging. Upon receipt of your parcel, we will arrange for the refund of the items as per our Conditions. The time required for your bank account to be credited depends on your bank. It can generally take up to 15 working days.