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Return Policy

For any question contact us at

  • Service and Timings

    You have 30 days from the day your parcel is delivered to return one or more items.

    The items must not have been worn and must have their labels and original packaging. Upon receipt of your parcel, we will arrange for the refund of the items as per our Conditions. The time required for your bank account to be credited depends on your bank. It can generally take up to 15 working days.

    For any return please contact us at

    The goods will be returned to Kairen with no refund of taxes or of shipping costs.

  • Shipping Cost

    As per the checkout and order information.
  • How do I know if my order has been shipped?

    Once your order is ready to be shipped, you will receive a confirmation email indicating your parcel tracking number and a link to the carrier so that you can track the progress of your delivery.
  • Where are the orders shipped from?

    Currently our global fulfillment centre is in Dubai, UAE.